And in the world of The Progressive Retail Experience: 

Walgreens CEO describes drawback of anti-shoplifting strategy: “When you lock things up… you don’t sell as many of them.”

From Fortune magazine:

After reporting a 52% increase in shrink, or lost inventory, in 2020 and 2021, Walgreens invested in increased security that proved to be “largely ineffective.” And while many drug stores have taken to locking up commonly looted goods, Wentworth admitted, “When you lock things up… you don’t sell as many of them. We’ve kind of proven that pretty conclusively.”

During the lengthy interview quoted above, Walgreens CEO Tim Wentworth hints at the development of “creative” solutions for customers demoralised by unimpeded thieving and the subsequent lockdown status of many stores. Paying customers, a seemingly shrinking demographic, will, we’re assured, be offered a “better… in-store experience” via “new scheduling optimisation logic” and “leveraging our omnichannel capabilities.”

Oddly, Mr Wentworth, whose business is planning to close another 450 stores during the coming year, avoids any use of the words shoplifting, looting, or theft.

Perhaps he finds such terms unsavoury, much like the Observer‘s Martha Gill, the Guardian‘s Owen Jones, and academic Gloria Laycock, according to whom, the law-abiding should resign themselves to ever more inconvenience and social degradation, and being alienated from their own neighbourhoods, because punishing habitual criminals – who are, we’re told, “traumatised” and “vulnerable” – is somehow unfair and terribly unfashionable.

For those unfamiliar with The Progressive Retail Experience, the series to date, numbering some 608 entries, can be found here.




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